Simply fill out this form and after your request has been reviewed, you will receive an email containing an RMA number and dedicated return instructions including specifics about shipping details. The RMA number will be a Magtrol SA internal repair order (SR-xxxx) reference.

Any shipment sent without an RMA risks delays and possible rejection so please wait until you receive the email with the details you will need to properly return your equipment.

Note: Any equipment returned for credit must be approved prior to return and is subject to a re-stocking fee.

NOTE: The Magtrol SA Service Department will be closed during the Christmas Holidays from December 22nd, 2023, until January 3rd, 2024. Thank you for your understanding, and Merry Christmas.

Name*
First Last

Company*

Title/Department*

Email Address*
Enter Email Confirm Email

Phone Number

Your Company's Ship to:*
Street Address Address Line 2 City ZIP / Postal Code Country

Please send a copy of your company purchase order with your return. P.O. may be $0 until a quote is received from Magtrol's Service Department. An updated purchase order confirming the cost quoted is required before your equipment can be returned.

Only one RMA number may be used per purchase order. If you will be using multiple purchase orders for your repair/service, please submit a separate RMA for each purchase order.

Purchase Order # (if available)

Your Company's Bill to:*
Same as Ship To
Street Address Address Line 2 City ZIP / Postal Code Country

Equipment Information:

Number of units to be returned:*

Model #

Part Number/StockCode

Serial #

Item 1*

Item 2

Item 3

Item 4

Item 5

List additional equipment in comments below

Reason for Return:

Please select reason:*

If you do not know your rental contract SO, enter all zeros. This may cause additional charges due to a delay in receiving.

Return Policy
Unused products may be returned within 60 days from date of shipment and will be subject to a 20% restock fee.
Magtrol will not accept returns after 60 days.
Custom designs, special orders and couplings are non-returnable.
All returns will be inspected by Magtrol and any item(s) deemed used will not be accepted for return.
All returns for credit or exchange require prior authorization. The service department will not issue credit without prior authorization.

Reason for return:*
Please be as detailed as possible

Comments

I have read and agree to Magtrol's Return Policy

Click checkbox above to request RMA. By requesting an RMA, you are agreeing to Magtrol SA's Return Policy

After clicking the Request RMA button below, be sure to review the confirmation page and e-mail for important shipping instructions.

Email
This field is for validation purposes and should be left unchanged.

Magtrol Return Material Authorization Request (RMA) MSA

Equipment Information:

Model #

Part Number/StockCode

Serial #

List additional equipment in comments below

Reason for Return:

Recent News

Equipment Information:

Model #

Part Number/StockCode

Serial #

List additional equipment in comments below

Reason for Return:

Have a question?

Recent News