Simply fill out this form and your RMA number will be automatically generated. Then send your equipment to:

RMA {number}
Magtrol Inc.
70 Gardenville Parkway
Buffalo, NY 14224

Please reference your RMA number on all outer packaging and on your paperwork for easy tracking purposes. Any shipment sent without an RMA risks delays and possible rejection.

Note: Any equipment returned for credit must be approved prior to return and are subject to a re-stocking fee.

NOTE: The Magtrol Inc. Service Department will be closed from December 22, 2023 until January 3, 2024.

If your electronic equipment is older, please click here to check availability of service options before submitting RMA request.

The following electronics models are currently in production and are eligible for calibration, verification and repair:
   - Controllers: DSP7001, DSP7002, DSP7011, DSP7012
   - Power Analyzers: 7510, 7530
   - Power Supplies: 5212, 5242, 5251
   - Readouts: 3411
   - Switchboxes: 5502, 5503, SBB15

The following models are no longer in production and are eligible for calibration or verification, but may have limitations on repairs:
   - Controllers: DSP6000, DSP6001
   - Displays: 6200
   - Power Analyzers: 6510E, 6530
   - Power Supplies: 5210, 5211, 5241, 5250
   - Readouts: 3410
   - Tachometers: 5400

If you do not see your electronics model on this list, please contact us at sales@magtrol.com before requesting an RMA.

Name*
First Last

Company*

Title/Department*

Email Address*
Enter Email Confirm Email

Phone Number

Your Company's Ship to:*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Please send a copy of your company purchase order with your return. P.O. may be $0 until a quote is received from Magtrol's Service Department. An updated purchase order confirming the cost quoted is required before your equipment can be returned.

Only one RMA number may be used per purchase order. If you will be using multiple purchase orders for your repair/service, please submit a separate RMA for each purchase order.

Purchase Order # (if available, for repair/calibration only)

Your Company's Bill to:*
Same as Ship To

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Equipment Information:

Number of units to be returned:*

Model #

Part Number/StockCode

Serial #

Item 1*

Item 2

Item 3

Item 4

Item 5

List additional equipment in comments below

Reason for Return:

Please select reason:*

Rental Sales Order#:*

If you do not know your rental contract SO, enter all zeros. This may cause additional charges due to a delay in receiving.

Return Policy

Unused products may be returned within 60 days from date of shipment and will be subject to a 20% restock fee.

Magtrol will not accept returns after 60 days.

Custom designs, special orders and couplings are non-returnable.

All returns will be inspected by Magtrol and any item(s) deemed used will not be accepted for return.

All returns for credit or exchange require prior authorization. The service department will not issue credit without prior authorization.

Reason for return:*

Please be as detailed as possible

Comments

I have read and agree to Magtrol's Return Policy

Click checkbox above to request RMA. By requesting an RMA, you are agreeing to Magtrol's Return Policy

After clicking the Request RMA button below, be sure to review the confirmation page and e-mail for important shipping instructions.

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Magtrol Return Material Authorization (RMA) US

Equipment Information:

Model #

Part Number/StockCode

Serial #

List additional equipment in comments below

Reason for Return:

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Equipment Information:

Model #

Part Number/StockCode

Serial #

List additional equipment in comments below

Reason for Return:

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