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AFTER SALES SERVICE

RETURNING EQUIPMENT TO MAGTROL S.A. (SWITZERLAND)
If you are directed to ship your equipment to Switzerland, no RMA form/number is required. Just send your equipment
directly to MAGTROL SA in Switzerland and follow these shipment instructions:

1. Ship your equipment to:
     MAGTROL S.A.
     After Sales Service
     Route de Montena 77
     1728 Rossens | Switzerland

     VAT No: CHE-105.475.279 TVA

2. Please use our forwarder : TNT; only ship ECONOMIC service (3 days max. within Europe)

3. Include the following documents with your equipment:
 
  • Delivery note with Magtrol SA’s address (as listed above)
  • Five (5) pro forma invoices with:
   
  • Your VAT number
  • Mention «Definitive Exportation»
  • Description of returned goods
  • Value for customs purposes only. This value should not exceed 1000 CHF for repair units
  • Origin of the goods (Switzerland or USA)
  • Noticed failures or complaints
4. A cost estimate for repair will be sent to you as soon as the goods have been analyzed.
Any repair or calibration job with charges below 850 EUR / 1000 CHF / 1000 USD, will be directly executed
and invoiced.
For all other jobs, a repair quote will be provided in the coming days. Please note that, for
special products, the process time could be longer.

 
CONTACT FOR AFTER SALES AND SERVICE AT MAGTROL S.A.
After Sales, Repair & Calibration Services
Tel : +41 26 407.30.00
Fax : +41 26 407 30 01
E-mail : repair@magtrol.ch

 

 

 
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Magtrol, Inc (USA): 716-668-5555 • magtrol@magtrol.com ~ Magtrol SA (Switzerland): 41 (0)26 407 3000 • magtrol@magtrol.ch
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